Frequently Asked Questions
Tickets
How do I purchase tickets?
You can purchase show tickets on our website! Just click on any show to see ticketing options. We also offer season tickets for all of our mainstage shows and four-ticket show packs for flexibility.
Our online purchasing system, On The Stage, makes it an easy to obtain and access tickets. You can also come by our box office up to an hour prior to each scheduled performance to purchase in person, if tickets are still available.
Are discounted tickets available?
Patio Playhouse offers discount ticket pricing to seniors and military as well as children 12 and under.
Are there any additional fees when purchasing tickets?
There are no ticket fees for cash or Venmo purchases. Our credit card processor charges a small fee for all credit card purchases.
What is your policy on exchanging tickets?
If you are unable to attend a show or would like to switch dates, please call our box office (760-746-6669) in advance and they will be happy to help you switch to a different available performance. We cannot exchange tickets after the performance has begun.
Can you hold seats for me until I can come by the box office to pay?
Unfortunately, we cannot reserve seats until tickets are purchased.
How do I purchase group tickets?
If you’re interested in purchasing group tickets, please contact our box office (760-746-6669) or boxoffice@patioplayhouse.com.
Performance
I purchased my ticket online, how do I gain admission?
If you purchased tickets online, simply check in with the box office staff upon arrival. Show your identification to our box office staff, if requested, and you will be admitted to the theatre! It’s always recommended to have access to your email confirmation. If you have questions on the online transaction process, please contact our box office (760-746-6669) or boxoffice@patioplayhouse.com.
Do you have accessible seating?
Yes. Please contact the box office when making your reservation so we can accommodate your needs. More info is available on our accessibility page.
Are children allowed to attend shows?
Patio Playhouse is a family-friendly organization. We encourage you to share the arts with your children. We ask that you use discretion when deciding if your children will be able to attend a performance without disturbing our other guests. Some of our productions contain adult themes and content. We encourage parents to research the show content before deciding if it is the right show for your children. If you have questions regarding the suitability of our programming, feel free to contact our box office (760-746-6669) or boxoffice@patioplayhouse.com.
Is there late seating?
While we understand that sometimes things beyond your control can cause you to be late, seating latecomers is very distracting to other patrons. Late seating will be accommodated at an appropriate interval in the show, at the discretion of our ushers.
May I bring food or drink into the theater?
We encourage you to bring food and drinks from our concessions into the performance; we now offer movie-style seating with cup holders at our Kalmia St. location. We offer a variety of snacks and food in concessions and ask that you refrain from bringing outside food and beverages into the theater.
Can I take pictures or recordings?
We encourage our patrons to take photos before and after shows, as well as during intermission. We cannot allow photos of the actual performances or recordings of any kind at any time. They are strictly prohibited.
Can I reserve a seat?
We are pleased to announce that seats are now selected when you purchase a ticket! This includes purchasing accessible seats and companion seats.
When do the doors open before each performance?
The doors open approximately 30 minutes before the performance begins.
Is there a lost and found?
Yes. Please check with the Director on Duty if you believe you have lost something, or contact our box office (760-746-6669) or boxoffice@patioplayhouse.com.
What about Cruisin’ Grand?
Cruisin’ Grand takes place on Friday nights from June to September. This event can cause parking difficulties. We encourage our patrons to come early to ensure parking and spend some time walking and checking out the hot rods. More info is available on our Directions and Parking page and the Cruisin’ Grand page.