FAQ

Frequently Asked Questions

Tickets

How do I purchase tickets?

Tickets can be purchased here on our website. Just click on any show to be shown ticketing options.

You can also come by our box office to purchase in person. Our box office is open an hour before each scheduled performance.

Are discounted tickets available?

We offer ticket packages that give 15-20% off the listed price. And Group rates are also available. Click here to learn more.

Tickets are also occasionally available at third party ticket discounters at reduced rates.

Are there any additional fees when purchasing tickets?

There are no fees for tickets purchased with cash. Our credit card processor charges a small fee for all purchases made via credit card.

What is your policy on exchanging tickets?

If you are unable to attend a show or would like to switch dates, please call our Box Office (760-746-6669) in advance and they will be happy to help you switch to a different available performance. We cannot exchange tickets after the performance has begun.

I have an unused Park Tix Pack ticket, can I use it for a Downtown performance?

Yes. Our Park Tix Pack tickets can be used at either venue. You can always check the expiration date on the tickets to see when we will no longer accept them. (The Downtown Tix Pack tickets cannot be used at Kit Carson Park.)

Can you hold seats for me until I can come by the box office to pay?

Unfortunately, we cannot reserve seats until tickets are purchased.

How do I purchase group tickets?

If you are interested in purchasing group tickets, please call our Box office (760-746-6669).

Performance

I purchased my ticket online, how do I gain admission?

If you purchased from our ticket vendor on our website, you can print your order form or pull it up on your phone and an usher will be able to scan the QR code. If you do not have your order form, you can go to our box office and they will be able to provide you with paper tickets.

If you ordered through a third party ticket discounter, you will need to check in at Will Call to pick up your paper tickets.

Do you have accessible seating?

Yes. Please call or email the box office when making your reservation so we can accommodate your needs. For more info, click here.

Are children allowed to attend shows?

Patio Playhouse is a family friendly organization. We encourage you to share the arts with your children. We ask that you use discretion when deciding if your children will be able to attend a performance without disturbing our other guests.

Some of our productions contain adult themes and content. We encourage parents to research the content of our shows before deciding if it is the right show for your children. If you have any questions regarding the suitability of our programming, feel free to contact our box office, 760-746-6669 or boxoffice@patioplayhouse.com

Is there late seating?

While we understand that sometimes things beyond your control can cause you to be late, seating late-comers is very distracting to our other patrons. Late seating will be accommodated at an appropriate interval in the show, at the discretion of our ushers.

May I bring food or drink into the theater?

We encourage you to bring your drinks from snack bar or Vinz Wine Bar next door into the performance. (If you are bringing in a drink in a glass container, we ask that you stop by our concession stand to transfer it to a plastic cup.) We will also allow packaged ‘take-home’ food from your meal prior to the show however; we highly discourage eating outside food in our theater.

We encourage everyone to bring food and drink to Kit Carson Amphitheater. There is lawn seating available if you’d like to picnic before the performance.

I have tickets for your outdoor stage at Kit Carson Park. What if it rains?

Patio Playhouse has never had to cancel a show at Kit Carson Amphitheater due to rain. The decision to cancel a show will happen just prior to the beginning of the show. If the show is cancelled, we will happily exchange your ticket for another performance.

Does it get cold at Kit Carson Amphitheater?

In the evening, the temperature can drop off quite a bit, especially late in the summer. We encourage you to dress warmly and to bring a blanket. Blankets are also often available at our merchandise table in the concourse.

Can I take pictures or recordings?

We encourage our patrons to take photos before and after shows, as well as during intermission. We cannot allow photos of the performances or recordings of any kind at any time. They are strictly prohibited.

Can I reserve a seat?

Seating at all of our venues is first come, first served. If you have accessibility needs, please contact our box office and they will be able to set aside some of our accessible seats to meet your needs. For more info, click here.

When do the doors open before each performance?

The doors open approximately 30 minutes before the performance begins.

Is there a lost and found?

Yes. Please check with an usher or the Director on Duty if you believe you have lost something, or you can call our box office at 760-746-6669.

What about Cruisin’ Grand?

Cruisin’ Grand takes place on Friday nights from April to September. This event can cause parking difficulties. We encourage our patrons to come early to ensure parking and spend some time walking and checking out the hot rods. For more info, click here.